Our Story

Chelsea and Chad Treboniak, Critical Ops Program Assurance Experts

In 2011, Chelsea Treboniak found herself staring down a long and unpaved road. She had recently moved to Twinsburg, Ohio, after her husband, Chad, a United States Army Major, received a new duty station. She was restarting in a new town with new people in a new state. Again. But she’d been in those boots before as a West Point graduate and a U.S. Army veteran herself.

Critical Ops launched in 2012 as a two-person operation with rapid expansion in highly regulated industries. Chelsea decided early that she wanted Critical Ops to be all-remote, so families like hers, who were moving roughly every three years, didn’t have to interrupt their employment. Brick and mortar locations and geography didn’t stand as obstacles to overcome.

This virtual operation allowed Critical Ops to open doors to fiercely dynamic leaders across the country. As an early adopter of digitalization, Critical Ops applied lessons learned along the way to make people and technology work better together.

Critical Ops’ all-star bench includes diligent and grounded workers who prove their passions every day! The Critical Ops team welcomes diversity in thought and allows people to embrace their talents to grow personally and professionally. Chelsea believes everyone should foster their strengths, and that personal nuances bring incredible value to everything we do. We celebrate the wonderful things our staff does both at work and outside of it because it means they can bring their entire selves every day.

Living in five states in less than ten years, Chelsea became attuned to the communities’ unique needs in which she’s lived and worked. There isn’t a one-size-fits-all, prefabricated solution to an organization’s most pressing challenges regardless of the city or business. Our assurance services customize everything down to the most delicate details. When we understand who you are, we can facilitate your roadmap to achieve results. That means taking the time to really get to know our customers in a granular way.

Now in its 9th year of business, Critical Ops has evolved from its humble roots to serve as force multipliers in your success. We are the unbiased and extra set of eyes and ears to track your strategy’s full scope, from entry-level employees to the top brass. We aren't afraid to turn risk into an opportunity to make calculated and informed decisions. Let us be your partner in a people-driven, technology-supported future.



Service-Disabled Veteran-Owned Small Business (SDVOSB)

Woman Owned Small Business (WOSB)

Disadvantaged Business Enterprise (DBE)

Cleveland Female Business Enterprise (FBE)

City of Cleveland Office of Equal Opportunity Local Producer Enterprise (LPE)

CU Enterprise Risk Management Expert

NAFCU Certified Risk Manager

CUNA Volunteer Achievement Program